The US Department of Transportation said Air India was ordered to pay USD $121.5 million in refunds to its passengers and pay USD 1.4 million as fine for extreme delays. #USA #TATA #airindia

"The Department of Transportation said Air India was ordered to pay USD 121.5 million in refunds to its passengers and pay USD 1.4 million as fine.

According to an official investigation, Air India took more than 100 days to process more than half of the 1,900 refund complaints filed with the Department of Transportation for flights that the carrier cancelled or significantly changed. 

Air India could not provide the agency with information regarding the time it took to process refunds to passengers who filed complaints and requested refunds directly with the carrier.

"Irrespective of Air India's stated refund policy, in practice Air India did not provide timely refunds. As a result, consumers experienced significant harm from the extreme delay in receiving their refunds," the Department of Transportation said."

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